Terms of Service

Effective: 1 July 2026

1. Introduction

These terms govern the provision of Apple device management services (the "Services") by Marcean Ltd (company number 13080774, registered office: 86–90 Paul Street, London EC2A 4NE) — referred to as "we", "us", or "MARCEAN". By engaging our Services, you accept these terms.

2. The Services

MARCEAN provides Apple device management services, delivered in Chester and Cheshire, including:

• Migration projects: legacy MDM payloads to Declarative Device Management (DDM), Apple Business transition (from Apple Business Manager / Apple Business Essentials), and MDM-to-MDM migration (Jamf, Intune, Kandji, Mosyle)
• Compliance readiness and remediation: Cyber Essentials and Cyber Essentials Plus (Apple estate), and UK GDPR Article 32 hardening (encryption, remote wipe, asset register)
• Education deployments: DfE digital and technology standards, Apple School Manager, and KCSIE-aligned safeguarding controls
• Health checks, audits, and readiness assessments
• Jamf Pro deployment, configuration, and management; Apple Business Manager / Apple Business integration and zero-touch device enrolment
• Device configuration, policy management, application deployment, and macOS / third-party patch management
• Ongoing management and support under a retainer or per-device managed service

The specific scope of Services, the deliverables, and the fee will be set out in your written statement of work (SOW) or service agreement.

3. Client responsibilities

You are responsible for:

• Maintaining an Apple Business Manager / Apple Business account with a valid D-U-N-S number where enrolment-based deployment is in scope
• Purchasing the relevant MDM licences (Jamf Pro, Microsoft Intune, etc.) or authorising us to purchase on your behalf
• Providing reasonable access to your systems, identity provider, and staff for scoping, onboarding, and support
• Ensuring you have the necessary authority to engage us for device management
• Paying fees in accordance with the agreed payment terms

4. Fees and payment

Fees are charged as fixed-fee projects as set out in your SOW, and/or as ongoing management under a monthly retainer or per-device managed service. All fees are exclusive of VAT. Payment is due within 14 days of invoice. We reserve the right to suspend Services if payment is more than 30 days overdue.

5. Term and termination

The initial term is 12 months. After the initial term, the agreement continues on a month-to-month basis unless either party gives 30 days' written notice. Either party may terminate immediately if the other party commits a material breach that remains unremedied for 14 days after written notice.

6. Limitation of liability

The Services are provided on an "as is" and "as available" basis. We make no warranties that the Services will be uninterrupted or error-free. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Subject to the foregoing, our total liability arising from the Services is capped at the total fees paid in the 12 months preceding the claim. We are not liable for any indirect, consequential, or loss-of-profit damages.

7. Intellectual property

We retain all intellectual property in our methodologies, tools, and pre-existing materials. Nothing in these terms grants you any rights to our IP beyond the right to receive the Services.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the engagement. This obligation survives termination for 3 years. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law.

9. Data protection

Our data handling practices are set out in our Privacy Policy. Both parties agree to comply with applicable data protection laws.

10. Subcontracting

We may engage subcontractors to perform the Services, provided they are bound by written obligations of confidentiality and data protection no less protective than those set out in these terms. We remain responsible for the performance of any subcontractor we engage.

11. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email. Continued engagement after changes take effect constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.